- Job Title: Business Operational Risk Manager
- Job ID: 528425
- Job Function: General Management
- Location: Nigeria - SCB
- City: Victoria Island
- Regular/Temporary : Permanent
- Full/partime: Full time
The Business
Operational Risk Manager represents the Transaction Banking business as a First
Line of Defence, implements the Standard Chartered Operational Risk Framework
(ORF), and supports the Group’s Operational Risk strategy and associated
operational risk procedures to ensure that operational risk is effectively
managed at the business unit level.
Key Roles and Responsibilities
The Business
Operational Risk Manager must focus on Transaction Banking controls, governance
and supervision at all times, and:
• Ensure that
all material operational risks are identified, assessed, mitigated, monitored
and reported to relevant governance forums, and ensure all practical efforts
are taken to ensure a satisfactory (impeccable) auditable environment in
country, at all times
• Manage the
Transaction Banking Business Operational Risk Forum (BORF) in the country. Ensure absolute adherence to country BAU OR
deadlines, and effective business escalation from BORF to the Country
Operational Risk Committee (CORC), Process Governance Committee, and Group
Business Risk Committee (GBRC)
• Effectively
manage the FORM agenda in country, along with peer reviews in the TB business
in the front office. This can, potentially, involve travel to other markets
(typically within the region), in order to conduct reviews and share of best
practices
• Raise
Awareness of TB staff across all segments on business controls, governance and
supervision, and ensure an appropriate culture amongst all staff in this regard
• Be the
go-to person for the business for all operational risk related
incidents/queries/events that arise.
• Identify
non standard processes and ensure appropriate control mechanisms are
implemented and/or approved
• Coordinate
with stakeholders in country/countries, across the region and group, and with
other TB Operational Risk Managers and Business Managers, in order to increase
transparency and share key learnings and best practice
• Challenge
processes, procedures and policy where there is a more effective way to do
things
• Escalate
issues, blockages, challenges and trends to the Regional Business Head, Product
Managers, COOs and TB Country Heads when required
• Monitor the
effective communication and implementation of regulatory changes.
Risk Identification and Control Effectiveness
§ Responsible
for the timely identification, assessment, mitigation, reporting and escalation
of all identified Operational TB Front Office Risk exposures. Assist in the
identification of thematic risks and the implementation of appropriate controls
to mitigate those risks
§ Liaise with
TB staff as required to ensure that Residual Risk Acceptance Requests are
completed for material risks or control failures identified and passed to
Senior Operational Risk Officer (SORO) for approval before submission to BORF,
for subsequent support and acceptance in the CORC, PGC and/or GORC
§ Perform
risk assessment and measurement, with deep dives as appropriate, to facilitate
the implementation of appropriate controls to enable the avoidance and/or
acceptance of risks, and perform associated risk monitoring
§ Assist
relevant stakeholders within the business and across functions with the
management and implementation of the ORF and other relevant OR-related
initiatives, including ensuring the proper functioning of embedded and periodic
controls.
§ Responsible
for the implementation and execution of the Control Sample Testing (CST)
process, sampling and testing the population of controls to ensure compliance
with agreed control standards, and facilitating the monitoring/collection of
any Key Risk Indicators (KRIs). With the
process owner, ensure sign off on all new and amendments to existing CST’s and
that these are tabled at BORF and other governance forums, as appropriate
§ Responsible
for recording and maintaining Front
Office risks in the risk tracking system (Phoenix). Responsible for ensuring the quality of
information being recorded, as well as ensuring data accuracy, completeness and
timely resolution
§ Drive
improvement to OR processes – conduct regular reviews for suitability and
coverage and propose amendments/enhancements, as appropriate
Loss Reporting and Investigation
§ Responsible
for recording operational errors that occur within the business that result in
financial losses, gains, near misses, reputational damage or danger to people
and/or our reputation. Ensure that significant operational losses are escalated
with the appropriate, detailed and accurate root cause analysis completed
Leadership Capability
Be the source
of reference within the business for facilitating/promoting the understanding
of Operational Risk
Identify
knowledge gaps, and recommend relevant business training on Operational Risk.
Coordinate
and lead the identification, presentation and resolution of TB risk issues
through local business risk forums (BORF/ CORC) to ensure there is adequate
governance and oversight of TB risk. Escalate to product/business PGCs as
appropriate
Support TB
Country Heads; with appropriate governance metrics; in developing high levels
of front office awareness and ownership in country; and by ensuring operational
risks are retained within the appropriate risk tolerance
Identify and
ensure delivery of business level training
Develop BORM
brand and lead by example
Audits and
Reviews
§ Conduct
periodic reviews on Operational Risk controls; periodically complete TB Front
Office Self-Assurance Framework (FOSAF); submit review reports, and follow-up
with the business for timely closure of any identified risks/issues
§ Ensure and
conduct the appropriate level of review findings ripples to countries and
regions to support development of best practice awareness
External Focus
§ Ensure
timely communication of new/revised external regulations, and internal policies.
§ Ensure deep
understanding of the impact of such regulations/policies on the local business
and adjust controls and oversight accordingly
Key Relationships
Business Unit
Heads
Senior
Operational Risk Officer(s)
Country Audit
Team
Compliance/FCC
Cash Management, Securities, Trade, Physical Commodity Operations and Client
Services Group
Qualifications
and Skills
§ Minimum of
a second class degree from a reputable university
§ Knowledge
of Transaction Banking products essential
§ Relevant
business/function experience in operations, business analysis or project
management
§ Clear
understanding of the Bank’s Operational Risk Framework or equivalent experience
gained in other organizations
§ Sound
judgment with critical thinking skills and courage necessary to perform a
control role and maintain effective working relationships
§ Strong
analytical skills, detail-focused with the ability to interpret large amounts
of information
§ Problem
solving skills with ability to influence at all levels of the business
§ Ability to
work independently with minimum supervision
Diversity and Inclusion
Standard
Chartered is committed to diversity and inclusion. We believe that a work
environment which embraces diversity will enable us to get the best out of the
broadest spectrum of people to sustain strong business performance and
competitive advantage. By building an inclusive culture, each employee can
develop a sense of belonging, and have the opportunity to maximise their
personal potential.